Frequently Asked Questions
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Your journey begins with a simple inquiry form. Share a few details about your event and a team member will reach out to you to schedule your virtual design introduction. More details on our process can be found HERE.
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Yes! After acceptance of the proposal, we allow up to a certain number of changes based upon package size and proximity to event date. Please reach out to our staff if you have questions regarding changes.
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We are currently open by appointment only, ensuring each client receives dedicated time, thoughtful design, and exceptional service.
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Yes. We need a copy of a valid driver’s license and a credit card to hold for a damage deposit. After the event‚ we inspect the rental items to make sure everything has been returned and in the condition as you rented it. If everything is accounted for and in proper‚ clean condition, no charges will be assessed. If we need to deduct for damage‚ cleaning‚ or loss‚ we will contact you with a total.
* Please note, all items should be returned washed‚ cleaned‚ and laundered (if applicable) to avoid a cleaning charge. Items also need to be returned in the same container and wrapping as when picked up. All items and packaging must be protected from weather elements while the rentals are in your care. Please keep this in mind when transporting the rentals as well.
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Before picking up the rentals‚ we will need the following items completed:
1.) Signed rental contract
2.) Payment in full
3.) Credit card information and a copy of valid driver’s license to hold for the damage deposit
4.) Confirmed date & time for rental return
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Yes. We will have your rentals packed and ready to load. You are responsible for loading and unloading of the rentals. Keep in mind‚ we have some heavy items‚ so you may want to bring some extra help and space to transport.
Please feel free to contact us if you have any other questions!
E-mail: info@petitefetedecor.com or call us at 952.856.0086

